How To Check Your Call Statistics/Activity

Call Activity page provides an overview of active, recent, and statistical call data.

• Current Calls – Displays ongoing calls (empty in this screenshot).

• Recent Calls – Shows past calls.

• Call Statistics – Provides analytical data on call performance.

• Call State – Filter by call status.

• Call Direction – Filter inbound or outbound calls.

• Extension – View calls made by a specific extension.

• Ring Group – Filter calls by ring groups.

• Start Time – When the call started.

• Caller & Destination – Shows source and target of the call.

• Call State – Status of the call (e.g., active, completed).

• Duration – Total time of the call.

• Actions – Possible call-related actions (e.g., details, listen to recording)

This is the Call Statistics section of the Telxi customer portal, showing call data over a 7-day period.

4.1 Key Metrics:

• Total Calls: 23

• Abandoned Incoming Calls: 0

• Call Abandon Rate: 0%

4.2 Call Breakdown:

• Incoming Calls: 1

• Outgoing Calls: 22

• Forwarded Calls: 0

• Connected Incoming Calls: 1

• Connected Outgoing Calls: 6

• Connected Forwarded Calls: 0

4.3 Call Durations:

• Avg Incoming Call Duration: 6 seconds

• Avg Outgoing Call Duration: 4 seconds

• Total Call Duration: 1 minute 41 seconds

4.4 Observations:

• The majority of calls are outgoing (22 calls vs. 1 incoming).

• There are no abandoned calls or forwarded calls.

• Call durations are quite short, suggesting brief interactions.

• The CSV download option allows exporting data for further analysis.